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Our Software Assurance Plan for Map Suite Desktop for WPF has expired

#1

Hi,

We want to update the Thinkgeo version in our projects WPF (V10.2.4 to V10.4.2)
But the following message appears as we renewed our Thinkgeo WPF subscription late November 2018.
System.InvalidOperationException
HResult=0x80131509
Message=Your Software Assurance Plan for Map Suite Desktop for WPF has expired, please contact sales@thinkgeo.com to renew or use the version that was built prior to 12/19/2018 00:00:00.
Source=ThinkGeo.MapSuite.Wpf

I sent a message to sales@thinkgeo.com and I have no answer.

What are the actions to be taken to update the Thinkgeo Wpf version ?

Thanks.

Regards.

Steph.

#2

Hi Steph,

Support team focus on technological questions and don’t handle license related problems, and I found it’s the weekend you sent the email, so please wait our sales to reply, I think you will get the response in one or two days.

And I will sent an email to our sales about your situation also.

Regards,

Ethan

#3

Hi Ethan,

Sasha solved the license problem on my PC.

Thank you.
Regards.

Steph.

#4

Hi Steph,

Thanks for your update, I am glad to hear your license problem get solved.

Regards,

Ethan