I have V3 desktop installed on my main work PC but need to install it on my laptop to do some work at a customer site.
I get a message telling me:
Error 1001. The serial number you entered could not be activated... You have exceeded the allowable number of activations.
My customer portal tells me I have 2 licenses?
Please help
Cheers
Steve
Steve,
The customer portal was actually incorrect as you only have one license on your account. We have fixed this so the correct number of licenses displays in the customer portal now.
So you can do some work at your customer site we have added a temporary activation grant to your account, you should be able to install everything fine now.
Thanks!
Wow - thanks for the great customer support!
Cheers
Steve
Steve,
Yes, the new customer support portal is really awesome. I am looking forward to it.
Thanks.
Yale
My laptop if proving tempremental. I have had to re-install windows twice so far. I don't want to loose my temp second license if I have to do it again.
What is the procedure for uninstalling Map Suite so the license server is aware?
Steve
Steve,
Please contact support@thinkgeo.com and detail your environment and what you want to do. Please make sure list all the possible details.
Any questions please let us know, thanks.
Johnny
Steve,
Just be sure to uninstall Map Suite before you reinstall Windows and you should be ok.
Thanks!