An odd one this -
We’re finding on some of our customer sites that mapping loads/renders very slowly when un-cached (the cached mapping loads pretty much as expected). Imagine a full map display, pan a short distance, the newly revealed area contains blank space to start with, then wait… Typically you would expect the map to fill the space after a second or so but in the case of some customers it’s often over 30 seconds, sometimes more than a minute, sometimes more then two! It looks like the map has frozen / is not going to render, but wait long enough and it usually eventually arrives.
We can’t recreate this on our own setup but it’s consistent on the sites where it happens. It seems to affect shape file base maps more than others, but we’re not 100% certain on that.
Sure, the cached mapping performs better, but the un-cached is very bad - and our customers quite frequently update their base mapping and need to clear the cache.
We’re not expecting a magic instant-fix for this, but any thoughts of things we can try or areas we can look into? We’re asking customers to check things like disk performance, antivirus interference etc. but so far these seem to be a dead end.
We’re using TG 14.4.0-beta037 currently (Desktop/WPF)