I have the following comments on you web re-design:
Click on Contact Us - get an error page
Finding a way to get to my support tickets is difficult. Maybe you could put a Support link on your main page? Currently, I have to go to the blog, which does have a support link and go from there.
I guess you should means http://helpdesk.thinkgeo.com, that’s our ticket system. Yes it cannot be found on main page now but only can be found on http://community.thinkgeo.com/, I will let our website manager know that, I think they should want to discuss add this link on main page.
Thanks for let us know the two items, they are very helpful for us.